Terms of business of the company Interdent proizvodnja in trgovina d.o.o. are compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1), based on the recommendations of the Chamber of Commerce and Industry of Slovenia
The wholesale and online store is managed by the company Interdent d.o.o., Opekarniška cesta 26, 3000 Celje (hereinafter referred to as the "provider"). You can read more about the store and the company here.
The General Terms and Conditions deal with the operation of the store and online store, user rights and the business relationship between the provider and the customer. By placing an order, the user is acquainted with the general terms and conditions, personal data protection and legal notice. The buyer is bound by the general conditions that are valid at the time of purchase or placing an online order. When placing an order, the user is reminded of the general terms and conditions of business and confirms his / her acquaintance with them by placing an order.
The visitor can register as a member of the Interdent store online. Registration is mandatory before the online store purchase process.
Upon registration in the online store as a member, the visitor obtains a username that is the same as his e-mail address, and a password. The username and password of the member of the Interdent online store are unambiguously determined and linked to the entered data.
The user confirms his identification by clicking on the link in the received e-mail. The registration must then be confirmed by the administrator of the online store for the user to be granted access to the online store. When the registration is complete, the user receives an email notification.
If a user wishes to change their email address or password at any time later, they can do so in their online user profile. They can also edit the delivery address here. The user cannot edit the payer's data in the online profile, but for this he must contact the store administrator via e-mail: firstname.lastname@example.org
Purchase of items in the wholesale store (by phone or agent) is possible without registration in the online store Interdent.
Availability of information
Offer on the online store Interdent d.o.o. may in certain cases change on a daily basis due to the nature of the business. All prices are final unless expressly stated otherwise. Interden d.o.o. is a taxpayer, all prices also include VAT. Prices are valid at the time of placing the order and do not have a predetermined validity. Prices are valid in case of payment with the payment methods listed below, under the stated conditions.
Discounts do not add up, unless otherwise stated in the terms of the promotion. One promotional code can be used for each purchase. Free postage does not apply to the purchase of items on sale - unless otherwise specified. It is also not possible to apply a promotional code for items that have already been discounted to further reduce the price of the items or the final price in the cart.
The weekly promotion is a specially reduced price of an item that is valid for a period of 8 days (from the announcement on Monday to Sunday until 23:59) for certain items that are marked with a discount. Next to the item, there is a percentage of reduction compared to the Regular Price and a weekly promotion - the price that is valid for 1 week.
An item marked "Novelty" is a newly added item to the Interdent offer. It will be exposed with this label for a minimum of 14 days and a maximum of 2 months.
An item marked "Sale" has an additional reduced price compared to the regular price valid until the stock lasts. The percentage of reduction is stated next to the item.
An item marked "Excellent price" allows the buyer to purchase the item at a particularly favorable price compared to the regular price.
An item marked "Recommended" are products with special characteristics or are very popular and/or have an excellent price. The recommendation, intended for a wider circle of customers, does not take into account the needs and characteristics of an individual customer, so the purchase decision must be made by each customer and Interdent does not assume any responsibility for it.
An item marked "Last piece" is the last piece of this item on stock in the Interdent warehouse, which enables immediate delivery of the item or. purchase at a better price.
Discounts and discount codes
If Interdent d.o.o. prepares campaigns for customers with a special price or a code for using the discount, the campaigns are mutually exclusive, unless otherwise stated. Promotions and discount codes apply to items distributed by Interdent d.o.o., unless otherwise stated. We are the official distributor of the brands Vita, Medit, Exocad, Formlabs, Renfert, W&H, Sirona, 3M espe, GC, Becht, Zhermack, VDW, VOCO, SDI
Photographs, images or recordings published as part of the offers are the property of Interdent d.o.o. or its suppliers, business partners, or are merely symbolic and do not provide the exact characteristics of the product or service and may represent a symbolic or actual service, offer, company or goods or sales campaign. Although the provider strives to provide accurate photographs of the items sold, all photographs should be taken as symbolic. The photos do not guarantee the properties of the product.
Every user of Interdent d.o.o. online store can place an order exclusively as a registered user. The registration process is easy and fast. By logging in to the website, you create your account, through which you can edit your data, delivery addresses, view order statuses, track and edit them.
The username consists of the email address you enter. You will then receive a confirmation email to confirm your identity. The registration process is completed when the administrator confirms your application, you will also be notified about this step on the e-mail address entered when registering.
When registering at Interdent d.o.o. data are collected on the basis of the personal consent of the individual under the Personal Data Protection Act. Interdent d.o.o. undertakes to store this data carefully and securely for the purpose of smooth execution of orders or personalized composition of the offer, statistical analysis and for the purpose of improving the operation of the online store and services. The e-newsletter also includes an exclusive offer, which is intended only for registered subscribers.
Interdent d.o.o. acts as a company that offers goods or services over the Internet.
The purchase contract between the provider and the customer is concluded on the Interdent online store at the moment when the provider sends the first email about the status of your order (with the title: confirmation of your order). From this moment on, all prices and other conditions are fixed and apply to both the provider and the customer. The customer is a person with the data as stated when placing the order. Generaly it is not possible to change customer data at a later date.
The sales contract (i.e. the first email about order status) is stored electronically on the Interdent server.
The buyer pays the amount to Interdent d.o.o. The company operates in the European Union, we send products to the European Union. The package also contains a printed invoice, which the customer also receives at the entered e-mail address in the order process.
The provider allows the following methods of payment:
The invoice includes a breakdown of the price and all costs related to the purchase.
The customer is obliged to check the correctness of the data before placing the order. Subsequent objections regarding the correctness of the issued invoices are not taken into account.
Despite extraordinary efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase.
The purchase contract between the provider and the customer is concluded at the moment when the provider confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.
In the event that the product is no longer in stock at the time of ordering, the delivery time is extended in accordance with the delivery time of the goods by the manufacturer. The bidder will deliver the goods within the agreed time.
The stated shipping costs are valid in EU.
The provider will contact the user via means of distance communication only if the user does not explicitly object.
Advertising emails will contain the following components:
The user will be able to subscribe to receive e-news and unsubscribe from receiving in an easy way. Notices include information on current or future offers, promotion of Interdent d.o.o. and other advertising messages of Interdent d.o.o. or his partners. It is considered that personal consent is required to receive notifications, and receipt is not possible unless the user indicates this during registration or does not otherwise sign up to receive it.
After placing the order, the customer receives a notification by e-mail that the order has been accepted. The member of the Interdent web shop always has the access to comprehensive information about the status and content of their order. The provider reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The provider may call the customer on his contact telephone number to verify the data or to ensure the accuracy of the delivery. When delivering items that are not on stock in the provider`s warehouse, provider is exclusively bound to the delivery times by its supplier. The provider informs the customer via e-mail about up-to-date information regarding the delivery dates. If the customer does not agree with prolonged delivery dates, he is entitled to a refund. If the order contains various items, the customer can decide for a partial delivery or a full order cancellation. If the provider does not get an availability confirmation from the supplier within three months since the order has been placed, the provider may cancel the customer's order on the grounds that the item is not available. The customer's order expires on the day of cancelation. The provider does not take any responsibility for damage that would occur due to prolonged delivery dates or non-delivery of items that he does not have in stock in its own warehouse.
If the customer decides to cancel the order in time, he must immediately notify the provider by phone 03 42 56 200 or by e-mail email@example.com. If the order has already been shipped, the customer rejects the shipment to the delivery service. In case of personal pick-up the customer cancellation also must be done on time on the above contact information.
The customer must return the goods in the original packaging, undamaged and in unaltered quantity, the product must not show visible signs of use. The return address is Interdent d.o.o., Dol 1a, 3342 Gornji Grad. We recommend that you to use a delivery service that allows tracking of the shipment. The goods must be properly prepared for transport (you can use the original packaging or other appropriate safe packaging). Any return costs are borne by the customer. We do not accept redemption shipments.
Upon return, the customer may request a refund as a credit note or returning funds on their bank account, within 30 days after the withdrawal from the contract and/or receiving the goods in the warehouse. In the web shop, we also offer a product replacement. In this case, the customer covers the costs of returning and shipping the replacement goods.
The consumer has no right to withdraw from the contract in if the subject of the contract is an article manufactured according to the consumer's precise instructions, tailored to his personal needs, ordered exclusively for the customer and is not a part of the regular sales range or if the product is not suitable for a return as it is perishable or has expired.
Items have a warranty if stated on the warranty card or invoice. The warranty is valid following the instructions on the warranty card and upon submission of the invoice. Warranty periods are stated on the warranty cards or on the invoice.
Warranty information is also provided on the product presentation page. If there is no warranty information, the item does not have a warranty or the information is not known at this time. In the latter case, the customer can contact the provider, who will provide up-to-date information.
The customer may complain about the goods if the goods do not have the properties explicitly promised by the provider, if the provider sent the wrong products, in the wrong quantity, color or otherwise deviate from the customer's order.
The customer can complain about the goods within 8 days of purchase and request an immediate replacement for the same, faultless item or within the statutory period and under the conditions for making a complaint due to a material defect.
In the event of a complaint, the customer may, in accordance with legal restrictions, request the replacement of the item, its repair or a refund. In the latter case, the provider reserves the right to charge rent for the time the buyer used the goods according to the valid price list, but not more than the amount by which the market value of the item has decreased during use and use.
The customer can return the goods that are subject of the complaint by bringing them personally or return them to provider`s sales representatives by prior agreement or return them by post on their expense.
The provider keeps the following data of registered members of the Interdent web shop indefinitely: name and surname, company name, e-mail address, contact phone number, address of the company and delivery addresses, country of residence, time and date of registration and archive of communication with the provider.
The provider will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication.
Under no circumstances will the customer's data be passed on to unauthorized persons.
The customer is also responsible for the protection of personal data by ensuring the security of his e-mail address, username and password and the appropriate software (anti-virus) protection of his computer.
Although the provider strives to provide accurate photographs of the items sold, all photographs must be taken as symbolic. The photos do not guarantee the properties of the product.
We reserve the right to change prices and other information without notice.
We wish you a pleasant and affordable purchases!
For all additional information we are available by e-mail: firstname.lastname@example.org.