General terms and conditions

Terms of business of the company Interdent proizvodnja in trgovina d.o.o. are compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1), based on the recommendations of the Chamber of Commerce and Industry of Slovenia

The wholesale and online store is managed by the company Interdent d.o.o., Opekarniška cesta 26, 3000 Celje (hereinafter referred to as the "provider"). You can read more about the store and the company here.

The General Terms and Conditions deal with the operation of the store and online store, user rights and the business relationship between the provider and the customer. By placing an order, the user is acquainted with the general terms and conditions, personal data protection and legal notice. The buyer is bound by the general conditions that are valid at the time of purchase or placing an online order. When placing an order, the user is reminded of the general terms and conditions of business and confirms his / her acquaintance with them by placing an order.


Types of users

By confirming registration in the Interdent online store via e-mail, the visitor becomes a member of the Interdent online store. As a member of the store, the user acquires the right to purchase in the Interdent online store.

The visitor can register as a member of the Interdent store online.

Upon registration in the online store as a member, the visitor obtains a username that is the same as his e-mail address, and a password. The username and password of the member of the Interdent online store are unambiguously determined and linked to the entered data.

Registration is mandatory before the online store purchase process.

If a user wishes to change their email address at any time later, they can do so in their user profile.

Purchase of items in the wholesale store (by phone or agent) is possible without registration in the online store Interdent.

 

Availability of information

The Interdent undertakes to provide the customer with the following information before it is bound by the contract or offer:

  • information about Interdent d.o.o. (name and registered office of the company, registration number),
  • contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
  • essential product characteristics (including after-sales services and warranties),
  • availability of items (each item offered on the website should be available within a reasonable time),
  • terms of delivery of items (and method, place and deadline of delivery),
  • prices, which must be clearly and unambiguously set and must show clearly whether they already include taxes and transport costs and other charges,
  • method of payment and delivery,
  • time validity of the offer,
  • deadline within which it is possible to withdraw from the contract and conditions for withdrawal (description of the right of withdrawal in accordance with Article 43 of ZVPot; in cases where the consumer does not have the right of withdrawal in accordance with Article 43 of ZVPot, he is explicitly informed),
  • an explanation of the complaint procedure, including any details of the contact person or customer service.

  

Product Offer

The price on the Interdent online store is shown as the Regular Price. Each special price is marked separately.

Weekly promotion

The weekly promotion is a specially reduced price of an item that is valid for a period of 8 days (from the announcement on Monday to Sunday until 23:59) for certain items that are marked with a discount. Next to the item, there is a percentage of reduction compared to the Regular Price and a weekly promotion - the price that is valid for 1 week.

Promotion labels

  • An item marked "Novelty" is a newly added item to the Interdent offer. It will be exposed with this label for a minimum of 14 days and a maximum of 2 months.
  • An item marked "Sale" has an additional reduced price compared to the regular price valid until the stock lasts. The percentage of reduction is stated next to the item.
  • An item marked "Excellent price" allows the buyer to purchase the item at a particularly favorable price compared to the regular price.
  • An item marked "Recommended" are products with special characteristics or are very popular and/or have an excellent price. The recommendation, intended for a wider circle of customers, does not take into account the needs and characteristics of an individual customer, so the purchase decision must be made by each customer and Interdent does not assume any responsibility for it.
  • An item marked "Last piece" is the last piece of this item on stock in the Interdent warehouse, which enables immediate delivery of the item or. purchase at a better price.

 

Order

The purchase contract between the provider and the customer is concluded on the Interdent online store at the moment when the provider sends the first email about the status of your order (with the title: confirmation of your order). From this moment on, all prices and other conditions are fixed and apply to both the provider and the customer. The customer is a person with the data as stated when placing the order. Generaly it is not possible to change customer data at a later date.

The sales contract (i.e. the first email about order status) is stored electronically on the Interdent server.

 

Payment Method

The provider allows the following methods of payment:

  • Proforma invoice (payment by proforma invoice - bank transfer). If you decide to pay by proforma invoice, you will receive a proforma invoice by e-mail. When the payment is completed, you will receive the ordered goods. If the proforma invoice is only partially paid, the goods remain the property of Interdent d.o.o. until the proforma invoice is paid completely.
  • Invoice (payment of the issued invoice - transfer to the bank account with the payment deadline). We enable legal entities to pay via an invoice within a predetermined period of time with a pre-agreed payment deadline. You will receive the invoice after receiving the ordered material. In case the invoice is due, the client receives the 1st reminder within 5-7 days, which, in case of non-settlement, is followed by the 2nd reminder and finally, as a last resort, a reminder before execution and execution. In the case of the first and second overdue reminders, the costs of the overdue notice are charged in the amount of 20 euros, and in the case of a pre-execution overdue notice 40 euros. In the event of outstanding liabilities by the agreed deadline, we reserve the right to charge statutory default interest.
  • Credit Card

 

Invoice

After the delivery the provider sends the invoice in pdf format to the customer's e-mail address. In the case of a telephone order, the customer receives a printed invoice for the purchased items by mail or email.

The invoice includes a breakdown of the price and all costs related to the purchase.

The customer is obliged to check the correctness of the data before placing the order. Subsequent objections regarding the correctness of the issued invoices are not taken into account.

 

Prices

All product prices are in euros (€) and already include VAT (22% or 9.5%), unless explicitly stated otherwise. Prices are valid at the time of placing the order and do not have a predetermined validity. Prices are valid in case of payment with the above payment methods, under the above conditions.

Despite extraordinary efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase.

The purchase contract between the provider and the customer is concluded at the moment when the provider confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

 

Delivery

Sales accept wholesale orders from Monday to Friday, 8 a.m. to 4 p.m. Online orders are possible 24 hours a day. All orders received on a working day until 3.30 pm will be sent out on the same day, orders placed after 3.30 pm will be sent out on the next working day

In the event that the product is no longer in stock at the time of ordering, the delivery time is extended in accordance with the delivery time of the goods by the manufacturer. The bidder will deliver the goods within the agreed time.

 

Delivery costs

The delivery cost depends on the weight of the ordered goods and is charged according to the valid price list of the courier or at least € 5.00 for purchase values ​​up to € 100.00 without VAT. Delivery of packages over € 100.00 is free of charge.

The stated shipping costs are valid in EU.

 

Purchase notification process

1. Order confirmation

 After placing the order, the customer receives a notification by e-mail that the order has been accepted. The member of the Interdent web shop always has the access to comprehensive information about the status and content of their order. The provider reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The provider may call the customer on his contact telephone number to verify the data or to ensure the accuracy of the delivery. When delivering items that are not on stock in the provider`s warehouse, provider is exclusively bound to the delivery times by its supplier. The provider informs the customer via e-mail about up-to-date information regarding the delivery dates. If the customer does not agree with prolonged delivery dates, he is entitled to a refund. If the order contains various items, the customer can decide for a partial delivery or a full order cancellation. If the provider does not get an availability confirmation from the supplier within three months since the order has been placed, the provider may cancel the customer's order on the grounds that the item is not available. The customer's order expires on the day of cancelation. The provider does not take any responsibility for damage that would occur due to prolonged delivery dates or non-delivery of items that he does not have in stock in its own warehouse.

 

2. The order has been shipped / The order is ready for pick-up

The provider dispatches or prepares the order for the pick-up within the agreed deadline and notifies the customer by e-mail or phone. The provider also informs the customer about the withdrawal policy, and where to address order delays or other complaints.

If the customer decides to cancel the order in time, he must immediately notify the provider by phone 03 42 56 200 or by e-mail info@interdent.cc. If the order has already been shipped, the customer rejects the shipment to the delivery service. In case of personal pick-up the customer cancellation also must be done on time on the above contact information.

 

The right to withdraw

 Pursuant to the Consumer Protection Act (ZVPot), the customer has the right to inform the provider within 14 days that he is withdrawing from the contract, without having to state the reason for his decision. Within these 14 days, the customer must notify the provider in orally or in writing by e-mail: info@interdent.cc or to the same contact number where the order was previously placed. The goods must be returned within 30 days of receipt.

The customer must return the goods in the original packaging, undamaged and in unaltered quantity, the product must not show visible signs of use. The return address is Interdent d.o.o., Dol 1a, 3342 Gornji Grad. We recommend that you to use a delivery service that allows tracking of the shipment. The goods must be properly prepared for transport (you can use the original packaging or other appropriate safe packaging). Any return costs are borne by the customer. We do not accept redemption shipments.

Upon return, the customer may request a refund as a credit note or returning funds on their bank account, within 30 days after the withdrawal from the contract and/or receiving the goods in the warehouse. In the web shop, we also offer a product replacement. In this case, the customer covers the costs of returning and shipping the replacement goods.

The consumer has no right to withdraw from the contract in if the subject of the contract is an article manufactured according to the consumer's precise instructions, tailored to his personal needs, ordered exclusively for the customer and is not a part of the regular sales range or if the product is not suitable for a return as it is perishable or has expired.

 

Warranty

Items have a warranty if stated on the warranty card or invoice. The warranty is valid following the instructions on the warranty card and upon submission of the invoice. Warranty periods are stated on the warranty cards or on the invoice.

Warranty information is also provided on the product presentation page. If there is no warranty information, the item does not have a warranty or the information is not known at this time. In the latter case, the customer can contact the provider, who will provide up-to-date information.

 

Complaint

The customer may complain about the goods if the goods do not have the properties explicitly promised by the provider, if the provider sent the wrong products, in the wrong quantity, color or otherwise deviate from the customer's order.

The customer can complain about the goods within 8 days of purchase and request an immediate replacement for the same, faultless item or within the statutory period and under the conditions for making a complaint due to a material defect.

In the event of a complaint, the customer may, in accordance with legal restrictions, request the replacement of the item, its repair or a refund. In the latter case, the provider reserves the right to charge rent for the time the buyer used the goods according to the valid price list, but not more than the amount by which the market value of the item has decreased during use and use.

The customer can return the goods that are subject of the complaint by bringing them personally or return them to provider`s sales representatives by prior agreement or return them by post on their expense.

 

Return of damaged goods

In case the package is physically damaged, lacks content or shows signs of opening, the customer must initiate a complaint procedure with the delivery service. This should be done immediately upon delivery or by bringing the package to the nearest delivery service in the same condition as it was received (without adding or removing anything) and filling in the complaint form which must be sent to the provider who will ensure the complaint is resolved as soon as possible.

 Complaints will not be considered in the following cases:

  • damaged shipments without courier complaint form
  • damage caused by mechanical shocks through the fault of the customer or a third party,
  • if the customer handles the product unprofessionally and negligently,
  • non-compliance with the instructions for use,
  • repair of the appliance by unauthorized persons,
  • installation of non-original components,
  • if the failure is due to lightning or other forms of force majeure,
  • incorrect connections, voltage too low or too high.

 

Protection of personal data

The provider undertakes to permanently protect all personal data of the customer.

The provider keeps the following data of registered members of the Interdent web shop indefinitely: name and surname, company name, e-mail address, contact phone number, address of the company and delivery addresses, country of residence, time and date of registration and archive of communication with the provider.

The provider will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication.

Under no circumstances will the customer's data be passed on to unauthorized persons.

The customer is also responsible for the protection of personal data by ensuring the security of his e-mail address, username and password and the appropriate software (anti-virus) protection of his computer.

 

Disclaimer

The provider makes every effort to ensure the up-to-date and accurate information published on its website. Nevertheless, the characteristics of the items, their appearance, delivery time or price may change so quickly that the provider fails to correct the information on the website. In such a case, the provider will notify the customer of the changes and allow him to withdraw from the order or replace the ordered item.

Although the provider strives to provide accurate photographs of the items sold, all photographs must be taken as symbolic. The photos do not guarantee the properties of the product.

We reserve the right to change prices and other information without notice.

 

We wish you a pleasant and affordable purchases!

For all additional information we are available by e-mail: info@interdent.cc.

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